On Monday night I ran a few errands, got some groceries, and stopped by Blockbuster to get a movie for family night. Lisa has been wanting to see this new documentary, Babies, and I was hoping to be able to surprise her with it. 6pm on Monday is a slow time for Blockbuster, as there was only one employee (whom we will call Dufus) 
and one other customer in the store. I walked around looking for the show, couldn't find it, so went and stood in line to talk to Dufus and ask to see if it was in and I was just dumb and not able to find it. He finished with the other customer, but before I could ask him anything, the phone rang. He answered it and was like, "oh dude, yeah, I was totally going to call you..." No exaggerations or Packer factor going on here. He held up his pointer finger to me, which I took to mean that he would be just a minute. No problem. I listened to a good five minutes of Dufus talking on the phone with his friend about all sorts of stuff, and hope and pray that I never sounded that dumb (I know I did, my family will attest to it, but I was 12). I tried to butt into his phone call to ask if they had the movie, and he got this annoyed look on his face, put the phone on his shoulder and said, "Hey man, I'm on the phone." I apologized, pulled out my phone and dialed the manager's number that was prominently displayed on a sign at the front of the store, asking for customer feedback. No one answered and so I proceeded to leave a message with my name, number, and citing that Dufus was standing right in front of me and that he refused to help and was talking on the company phone with friends. Then I hung up. So did Dufus. He wasn't happy. At all. That's OK, neither was I. He wanted me to call the manager again and take back what I said, I wanted him to look up the movie for me. Again I learned that life isn't fair. Neither of us got what we wanted.
and one other customer in the store. I walked around looking for the show, couldn't find it, so went and stood in line to talk to Dufus and ask to see if it was in and I was just dumb and not able to find it. He finished with the other customer, but before I could ask him anything, the phone rang. He answered it and was like, "oh dude, yeah, I was totally going to call you..." No exaggerations or Packer factor going on here. He held up his pointer finger to me, which I took to mean that he would be just a minute. No problem. I listened to a good five minutes of Dufus talking on the phone with his friend about all sorts of stuff, and hope and pray that I never sounded that dumb (I know I did, my family will attest to it, but I was 12). I tried to butt into his phone call to ask if they had the movie, and he got this annoyed look on his face, put the phone on his shoulder and said, "Hey man, I'm on the phone." I apologized, pulled out my phone and dialed the manager's number that was prominently displayed on a sign at the front of the store, asking for customer feedback. No one answered and so I proceeded to leave a message with my name, number, and citing that Dufus was standing right in front of me and that he refused to help and was talking on the company phone with friends. Then I hung up. So did Dufus. He wasn't happy. At all. That's OK, neither was I. He wanted me to call the manager again and take back what I said, I wanted him to look up the movie for me. Again I learned that life isn't fair. Neither of us got what we wanted. 
7 comments:
That's hillarious, except the part where you didn't get your movie. What a schmuck! What was he thinking, seriously, help the customer and then yack away. What was he thinking? So then he wouldn't look up the movie or they didn't have it? If he refused to look it up I would have complied w/ his request and called the manager back again. BTW, the movie is on Netflix and they have pretty good customer service :)
I LOVE it!! Good for you Packer!
Don't you just love Dufus? Brent and I usually name him Skippy. What a jerk!
Ok, I totally loved this post. I just wish I had been there to whack Dufus on the back of the head!
Are you sure Dufus lives in New York, because I am pretty sure he lives here in Arizona, and works at Wendy's. Man, Dufus gets around!!
I am pretty sure I see dufus come through the drive through at the bank on a regular, in fact, daily, basis. It's funny, but also sad.
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